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Terms and Conditions

Welcome to The Hattery at Brundall. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern The Hattery at Brundall's relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

 

The term 'The Hattery at Brundall' or ‘us’ or ‘we’ refers to the owner of the website. The term ‘you’ refers to the user or viewer of our website.
 

The use of this website is subject to the following terms of use:
 

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.

  • This website uses cookies to monitor browsing preferences. If you do allow cookies to be used, we may store the following information for further use; analytics and user information. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance, documents, videos and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

  • All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.

  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

  • From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

Hat Terms and Conditions

PLEASE READ THIS AGREEMENT CAREFULLY. IT SETS OUT THE TERMS UNDER WHICH THE HATTERY AT BRUNDALL OFFERS YOU USE OF IT’S HATS. 

 

BY HIRING A HAT FROM THE HATTERY AT BRUNDALL YOU AGREE THAT YOU HAVE READ AND ACCEPT THESE TERMS AND CONDITIONS AND THEY SHALL APPLY TO YOUR USE.

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This Agreement is made between you and The Hattery at Brundall whose registered address is 4 Christine Lamb Drive, Church Mead, Brundall, Norfolk NR13 5RT

 

The following terms and conditions apply:

HIRE TERMS (CONDITIONS OF HIRE)

1.1

The hat(s) remain the property of The Hattery at all times.

1.2

The full hire fee of the hat is payable on reservation.

1.3

1.4

Hats are hired per occasion. Hire periods usually last three days or four over a weekend (Friday to Monday).

Once a hat has been taken for hire it is considered a hire even if not worn and there will be no refund.

1.5

The Hattery at Brundall reserves the right to make substitutes without prior warning for any article that may be unavailable.

1.6

The Hattery at Brundall will not be liable for any delay or failure to deliver due to circumstances which are out of its control; or for any damage or injury caused by the misuse of the Company’s property.

1.7

The liabilities of the hirer commence at the time the hired hat(s) are collected from our premises and continue until they are returned to the premises 

2 BILLING

2.1

If your hat is not returned on the due return date agreed when the purchase was made, The Hattery at Brundall will issue a charge for each overdue day, at the rate set for that hat as stated by The Hattery at Brundall until a return date has been agreed by the customer and The Hattery at Brundall are notified

2.2

The Hattery at Brundall may modify the price, content, or nature of the Service at any time. We may provide notice of any such changes by email, or by publishing them on the Site.

2.3

Damage to property: If damage exceeds normal wear and tear, as determined by The Hattery at Brundall in its sole discretion, you agree that The Hattery at Brundall may invoice you for the full cost of replacing the hat as well as charge you the full amount of any lost earnings or incurred costs resulting from the damage. The product replacement fee will vary depending on the specifics of each hat and it’s amount is to the full discretion of The Hattery at Brundall.

2.4

Customers are required to check their order carefully and ensure it’s in the correct condition before leaving The Hattery at Brundall’s premises 

3 HAT CARE AND HIRE RESPONSIBILITY

3.1

Weather is the enemy of the hat and although we appreciate it is beyond control, please care for the hired hat in the rain as you would if it was your own. Keep it under an umbrella at all times when it is raining and be aware of certain fabrics and features of hats being more susceptible to weather damage in bad conditions. The Hattery at Brundall  reserves the right to invoice you for the full amount of the damaged hat if the item is returned marked or damaged in any way. This includes but is not limited to holes, dents, stains and rain marks.

3.2

Under no circumstances are customers to attempt to clean any hats themselves by any means. If done so, The Hattery reserves the right to invoice for part or full replacement value of the items and charge you the full amount of any potential lost earnings or incurred costs regardless of whether any damage has been caused.

3.3

If the hat is damaged beyond repair, lost or stolen then the full purchase price would be paid by the hirer. The replacement cost will be determined by The Hattery at Brundall

3.4

Should a previous hirer not return a hat you have booked to hire or it is damaged, The Hattery at Brundall will endeavour to find a good and suitable replacement. A direct replica style and colour cannot be guaranteed. Liability is limited to the return of the hire charge if a suitable alternative is not available.

If returning hats by post/courier hats must be posted securely and insured to the value of the hat, please do not tape directly to the hat box and use a tracked service.

3.5

All original hat boxes must be returned with the hat hired. Customer will be liable to a £10 charge to cover the cost of replacing any hat boxes not returned.

4 PRIVACY POLICY

4.1

This privacy policy sets out how The Hattery at Brundall uses and protects any information that you give The Hattery at Brundall when you use this website or hire a hat from The Hattery at Brundall. The Hattery at Brundall is committed to ensuring that your privacy is protected. You can be assured that it will only be used in accordance with this privacy statement.

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The Hattery at Brundall collects personal information when you place an order. By registering, you are consenting to the collection of your personal data. If an order is placed we need to hold personal information, including your name, email address, phone number, home address, shipping and credit / debit card billing addresses so that we can process and fulfil your order.  Saved card details will never be shared with third parties.

4.2

Saved card details will never be shared with third parties and will only be used to process your order, using our payment partner's systems. Additionally we may also obtain information as a result of authentication or identity checks. Sometimes we may ask for your telephone number. This number may be given to our courier for delivery services. These details allow us to process your order and to let you know the status of your order.

4.3

The Hattery at Brundall may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1 July 2024.

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If an order is placed with us, we need to hold personal information including your name, email address, phone numbers, home address, shipping and credit/debit card billing address(es) so that we can process and fulfil your order.

4.4     We may use the information to improve our products and services.

4.5     We may periodically send promotional emails about new hats, products and services, special offers or other information which we think you may find interesting using the email address which you have provided.

4.6     From time to time, we may also use your information to contact you for market research purposes. We may contact you by mail, email, or phone.

5 RACEDAY CONDITIONS OF HAT HIRE AT ROYAL ASCOT

5.1

The hat(s) remain the property of The Hattery at all times.

5.2

The full hire fee of the hat is payable on reservation.

5.3

The Hattery reserves the right to make substitutes without prior warning for any article that may be unavailable.

5.4

The Hattery will not be liable for any delay or failure to deliver due to circumstances which are out of its control; or for any damage or injury caused by the misuse of the Company’s property.

5.8

The liabilities of the hirer commence at the time the hired hat(s) are collected from The Hattery at Brundall and continue until they are returned to the premises. 

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